Answers to most frequently asked questions about Rejuvenation Clinic
Day Spa. We hope it will help make your visit with us very pleasant and
relaxing.
Q.
Appointments?
A.
Being on time for your appointment is greatly appreciated so that you
may receive your full service, and so that our other
clients are not inconvenienced. To ensure that you get an appointment
when you want and with whom you want, we recommend you schedule your
next service prior to leaving the spa. On any package day service, skin
care, massage and body treatment, please arrive at least 15 minutes
prior to your appointment. This will allow you time to fill out the
necessary forms, change into a robe and relax before your service(s).
Q. What if I
am late for my appointment?
A.
Arriving late will limit the time available for your treatment. However,
our staff will still provide the service for you and you’ll be charged
at the regular rate. Depending on the length of your service, a late
arrival may be considered as a "no show."
Q. What is
your cancellation policy?
A.
Should a cancellation or date change be necessary, we request a minimum
of 24 hours notice for any single service, and 48 hours notice for any
multiple services or spa package to avoid cancellation/change charges.
Q. Who will
help me decide to choose my treatments?
A. One
of our front desk coordinators will help plan the perfect spa
experience.
Q. What do I
need to wear during my treatments?
A. Wear
what is comfortable for you. Our staff will provide you with disposable
undergarments for the body treatments and waxing; and robes and slippers
if you are spending a few hours at the spa.
Q. What if I
have special health conditions or I am pregnant?
A.
Please, notify the front desk coordinator before scheduling your
appointments. All clients will be asked to complete a brief
questionnaire upon check-in if they are getting skin and/or body
treatments.
Q. What
precautions do I need to take?
A. We
recommend eating and drinking in moderation and avoiding alcoholic
beverages prior to your spa service. Do not shave your legs prior to a
body salt scrub or exfoliation. A bad sunburn may prevent you from
enjoying a spa treatment. Whenever sun-tanning, we recommend to be
cautious and use good sun protection (SPF 30).
Q. What if I
forget to show up for my appointment?
A.
You’ll receive a courtesy confirmation call form our front desk
coordinator 24 hours prior to your appointment. Please, be aware that
"no shows" will be billed, and may reschedule the missed appointment
after bill is paid.
Q.
What methods of payment for spa services?
A. We
accept Visa, MasterCard, American Express and Discover. You may also pay
by check or cash (no out of state checks, please). A 50% deposit on spa
packages and group services is required at the time of booking.
Q. Is there a
fee for returned checks?
A. A
$25.00 service charge will be assessed on all returned checks.
Q. What about
my jewelry and valuables?
A. Many
treatments require the removal of jewelry. We suggest that you leave
your valuables at home. We are not responsible for lost or stolen items.
Q. What about
gratuity?
A.
Tipping is left to the discretion of our clients. 10 to 20% is
customary.
Q. What about
refunds or exchanges on spa products?
A.
Refunds and exchanges are accepted within 10 days with proof of
purchase, (only on skin care and hair products). Credit card purchases
will be credited to your account. Checks require a 10 business days
waiting period. No cash refunds.
